Most orders usually ship within 1 to 3 business days after payment and address verification are received. In rare instances, there may be an extenuating or unforeseen circumstance that leads to a fulfillment delay. In such instances, our customer service department will keep you updated on the order status.
Customers shipping to Hawaii or Alaska should call our Customer Service Department (1-855-623-5438) for a shipping quote.
Free shipping does not include any additional charges resulting from customer special requests such as: inside delivery, re-delivery after a missed appointment, reconsignment fees to send to an alternate address other than what was listed at the time of shipment, or storage for delivery delays. In the event that a shipment is returned to CabinetDoorHardware.com due to a customer’s neglect of receiving the shipment timely, all related shipping charges will be assessed to the customer (including the original outbound shipping charge). The sum of said shipping charges will be deducted from any refund due to the customer for returned merchandise.
Completed sales may not be canceled, and are subject to the CabinetDoorHardware.com return policy.
PLEASE FOLLOW THE INSPECTION INSTRUCTIONS BELOW:
- Inspecting and receiving your Merchandise
Please inspect your package carefully when it arrives and note the condition of the box. Keep in mind that by signing the shipping courier’s forwarding receipt form, you are acknowledging that your merchandise arrived in good condition and CabinetDoorHardware.com will not be able to file a claim with the shipping carrier.
- Signing for your Merchandise
You must notate damage/damages/missing items on the delivery receipt, in order to receive replacement merchandise at no cost. If you see damage to the box or missing boxes, accept the shipment and write on the shipping courier’s forwarding receipt form: “Damaged or Missing Boxes”. When you bring the shipment into your home, carefully inspect each and every item for damages/shortages.
- Notifying Customer Service of damage/shortage
Please take (5) pictures of the item and the packaging it came in and email this information along with a detailed description of the issue to sales@CabinetDoorHardware.com. Provide your order number in the subject field of the email. You can also contact our Customer Service department by phone for instructions on how to file a claim at 855-623-5438.
- Replacements due to damages/shortages must be requested within 48 hours of your delivery. Unfortunately, after 48 hours we will not be able to file a claim due to the carrier’s claim restrictions. If you or your representative signs for the delivery without indicating damaged or missing items, but later the merchandise is found to be missing or damaged during shipping, our Customer Service department must be notified within 48 hours. After 48 hours, it is assumed that all merchandise was received in good condition and you will be responsible for the cost of the replacement item/items. If you or your representative signs for the item indicating damage/missing items, our Customer Service department must be notified within 10 business days of your delivery to receive your replacement item/items free of charge. After 10 days, you will be responsible for the cost of replacement. If the merchandise has been installed, we will not be able to file a claim or provide a replacement.